The hotel is beautiful and amazing. The buffet was fantastic, the rooms were spacious and clean, and the location was perfect—close to everything. All the staff were great except for one employee, Awang713, who was extremely rude and had a terrible attitude. When trying to communicate with her, she acted busy on the computer and completely ignored any attempt to clarify things. She is definitely not suitable for a front desk or customer service position due to her rude behavior. Additionally, guests should carefully monitor their charges. The hotel deducted an amount different from what was agreed upon with Booking.com and refused to refund me approximately 6,000 CNY (around 3,000 AED).
Ahad
февраль 2025 г.
I stayed in a room with a king size bed, very spacious, stylish and comfortable. The staff are very professional and helpful, the restaurant was fine. I was only there 2 days but enjoyed it's ambience. There are some food places and coffee shops nearby and a supermarket. If shopping is your thing you should visit Nanjing Rd which has malls, designer shops, food places, I guess it's Shanghai's Oxford street [London].
Paul
ноябрь 2023 г.
You can tell it’s a 5 star hotel - room was pretty spacious, good views, pretty convenient location near the metro and Shanghai train station.
Vanessa
декабрь 2024 г.
We stayed 5 nights at the hotel. We have stayed in the area before, & love the location. Our room was excellent, as was the Club Lounge. Breakfast was ok for 4 of the 5 mornings, but on the Sunday morning it was a shambles. They ran out of cups, bowls, knives & forks, bread & fruit. The western breakfast options - grilled tomatoes, hash browns, bacon, scrambled eggs were all stone cold. If we had only stayed one night we would have assumed this was the breakfast every day, but we know it wasn’t. We will stay again.
Ross
апрель 2024 г.
Love this hotel, so clean, comfortable and rooms were spacious. We asked for two adjoining rooms so that we could be close to the kids yet they have their own space too. Shower facilities were great - the twin room had a big standing shower space while the king bedroom had the rainshower. Daily housekeeping was excellent and most thoughtful. We bumped into the friendly housekeeper one day and asked for more bottled water, and she took the initiative and provided us with sufficient bottled water in the next few days. Location was perfect as it is just 15-20 mins away by car from any major attraction. Easy to get to anywhere by Didi (like Grabcar) and never had difficulty getting a ride. Hotel breakfast was good too, widespread variety to cater to adults/ kids.
Lily
декабрь 2023 г.
Room was comfortable. Liked having a mini fridge, safe, electric kettle, bottled waters, fluffy towels, good number of hangars, hair dryer, and toiletries.
Tiffany
декабрь 2024 г.
Provide the standard Marriott facilities and services. Have a peace of mind to book with Marriott in Shanghai. 1. Good location- Quiet and Convenient. 5 minutes walk to Hanzhong subway station with one stop from /to Shanghai railway station and two stops to the People’s Square where you can easily to access the walking street in Nanjing Road and get to The Bund. 2. New and Comfortable facilities- comfortable bed with fresh and clean bed sheets.Bath towels are not new but clean. 3. Provide the adequate services.
Mimi
апрель 2024 г.
Clean and nicely decorated. The staff are wonderful. They all seemed very nice, friendly and professional.
Brian
апрель 2024 г.
Very clean room, helpful staff, good location close (10 min walk) to metro station
Dat
октябрь 2024 г.
The rooms were clean, the bed is very comfortable, the breakfast was delicious, and the staff was very kind and helpful in general. The hotel is like 2 minutes walk from a metro station, so all important parts of the city are easily accessible.
Andrea
август 2023 г.